Privacy Policy

1. Overview & Commitment

At Blue Dhaka ("we", "our", or "atelier"), we respect your privacy and are committed to safeguarding the personal information of our customers across all 64 districts of Bangladesh. This Privacy Policy outlines what information we collect, why we collect it, how it is used, and the strict safeguards protecting your data.

2. Information We Collect for Cash on Delivery (COD)

To fulfill orders and deliver garments directly to your doorstep with Cash on Delivery (COD), we collect minimal essential information:

• Recipient Full Name: Used by delivery riders and logistics agents to address parcels correctly.
• Active Mobile Number: Required for delivery SMS notifications, dispatch coordination, and phone verification.
• Physical Delivery Address & District: Detailed home or workplace address for accurate doorstep routing.
• Optional Email Address: Used for electronic order invoices and optional account password recovery.

3. How Your Information Is Used

Your personal information is used strictly for legitimate e-commerce operations:

• Processing, packing, and dispatching your artisanal pret and kurti orders.
• Real-time order tracking via our secure order status system.
• Coordinating seamless 7-day doorstep exchanges.
• Preventing fraudulent orders and automated inventory abuse.

4. Third-Party Sharing & Logistics Partners

We never sell, rent, trade, or monetize your personal information. Your contact and delivery details are shared exclusively with our licensed delivery partner (Steadfast Courier) solely to complete the physical transit and doorstep cash collection of your order.

5. Data Retention & Account Rights

Registered customers can review, update, or edit their delivery addresses through the customer account dashboard at any time. If you wish to delete your order history or account data, contact our concierge at saam.bluedhaka@gmail.com.